Passing the ITIL ® Intermediate Exams

This book help people prepare for the ITIL® Intermediate qualification exams. It contains tips for selecting the appropriate course, preparing for the course, and what trainers and examiners expect you to achieve during a course. Additionally, this book covers tips on reading and understanding the syllabuses, scenarios, supplemental information, and sample question and the answers.

Written by a globally experienced trainer and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to build on the ITIL training they have received at Foundation Level. Additionally it provides Personnel and Human Resource professionals with a guide as to how this training should be used to improve efficiencies and business delivery – the training should support a business wider agenda and not simply be a route to a certificate. Covering:

A clear and concise explanation of the exam structure;

Learning principles;

Preparation for courses;

Real exam questions and sample answers;

Hints and Tips and

Exam Techniques

This book will save readers time and effort by highlighting the expectations of examiners and the key preparation elements that will increase chances of success.

Endorsements
‘This book is essential reading for those who want to set meaningful training goals and be successful in achieving ITIL certification’ Claire Agutter, ITIL Training Zone

‘This title does a very thorough job of taking the reader through the ITIL exam structure: in particular the intermediate exams. Every exam candidate will have a better understanding of how to interpret exam questions and increase the chances of passing for an exam. The hints and tips and practical guidance come together in a must-read book.’ Mart Rovers, President, InterProm USA

Digital
Format	hardcopy
Language
Language	english
Publish_Year
Publish Year	2011

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