This Case Study explains how using ITIL and PRINCE2 helped successfully set up an offshore service desk. It showcases how following ITIL procedures and running the project with the PRINCE2 method enabled the project's goals to be achieved. The overall aim of the project was to ensure that the ser ... (read more)

 

This booklet is an extract of the Outsourcing Professional Body of Knowledge from the International Association of Outsourcing Professionals® (IAOP®).It should be read and used in conjunction with that full guidance.
For more information please see: Outsourcing P ... (read more)

 

Omdat veel organisaties uit ervaring weten dat ict-projecten te laat en voor veel meer geld dan begroot worden opgeleverd en bovendien dikwijls niet het eindresultaat opleveren dat men ervan verwacht, wordt regelmatig voor een zogeheten fixed price, fixed date and fixed result constructie gekozen (h ... (read more)

 

A new model covering the supply and demand side has been developed based on recent experiences and the present supplymodel. It is a tool tended to support organization in the development of their IT-function. The model consists of five stages. (read more)

 

para Profesionales de las TIC de Antonio Valle Salas (read more)

 

para Profesionales de las TIC de Luis Fernando Martinez (read more)

 

para Profesionales de las TIC de Antonio Valle Salas (read more)

 

para Profesionales de las TIC de Antonio Valle Salas (read more)

 

Binnen Defensie kent men het begrip Coördinerend Functioneel Beheer. In dit artikel licht René Sieders dit begrip toe. (read more)

 

In depth description of cloud computing and its obstacles by UC Berkeley Reliable Adaptive Distributed Systems Laboratory. (read more)