Mission Statement: Run the SIP as an on-going programme. Communicate with IT Management to ensure that all processes are subject to specific SIP attention at least every two years. Ensure that the process most in need of attention, as shown by the results of process metrics, is scheduled for ... (read more)

 

Mission Statement: Deliver projects and run Programmes to the required standards, by use of Prince2 or similar project method standard.
Metric Objective: To follow appropriate project and programme standards of delivery.
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Mission Statement: Ensure that target levels of training and competence are reached and maintained in the organization to the level required by ISO20000.
Metric Objective: To have suitably qualified staff in all positions.
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Mission Statement: Risk management in ITIL is owned by the Availability Management process - though a number of other areas use Risk Management as well. The metrics for this process do not include Customer Satisfaction because this is already part of the Availability Management metrics.
Me ... (read more)

 

Mission Statement: To continually support and improve business effectiveness through the delivery of high quality IS services aligned and responsive to business needs, while maximizing the business return on investment in IS.
Metric Objective: Appropriate alignment of business an ... (read more)

 

Mission Statement: To manage and control the Security Management process to meet external security requirements as found in SLAs, contracts, legislation and the company security policy. To meet internal security requiremetns to assure the continuity of IT service provision.
Metric Object ... (read more)

 

Mission Statement: To ensure the delivery of IT services where, when and to whom they are required, by planning and building a reliable and maintainable infrastructure and maintaining key support and supply relationships according to service requirements.
Metric Objective: To ens ... (read more)

 

Mission Statement: To support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities can be recovered within the required and agreed business time scales.
Metric Objective: To support the overall Business Continuity M ... (read more)

 

Mission Statement: To ensure the best use of the appropriate IT infrastructure to meet business needs currently and in the future through a proper understanding of both business and infrastructure requirements.
Metric Objective: To provide effective Capacity Management.
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Mission Statement: To manage IT infrastructure costs and to provide a sound basis for business decisions relating to IT by identifying and accounting for the costs of delivering services, and where feasible by recovering costs in an equitable manner.
Metric Objective: To manage I ... (read more)