This whole book is available for Free Download till the 1st June 2010! The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships ... (read more)

 

This pocket guide is a practical book and more or less compulsory reading material for anyone who intends using SqEME® process management. An ‘instruction book’ with directives and tips showing an efficient approach for structuring, mastering and improving processes; complemented by examples from th ... (read more)

 

ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee and this title complements the EXIN and TüV SüD syllabus. The goal of th ... (read more)

 

Includes the Full text of the ISO / IEC 20000 Standard! ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee and this title co ... (read more)

 

Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is a public domain standard which is consistent with IT ... (read more)

 

ASL, the Application Services Library, is a framework for application management within an organization. The importance of adopting a professional and mature approach to the implementation of application management is widely recognized in the marketplace. This is also the reason for the publicati ... (read more)

 

تطورت في السنوات الأخيرة إدارة خدمة تقنية المعلوم ... (read more)

 

Afstemmen vormt het hart van de methode A4-Projectmanagement. Het staat als een cirkel in het midden van de vier kwadranten: Aanleveren, Activeren, Afwegen en Afronden. Binnen een project betekent ‘Afstemmen’: “verwachtingen in overeenstemming brengen met”. Om daadwerkelijk tot afstemming te komen, ... (read more)

 

Deze Management Guide verwoordt de basisprincipes van de methode en geeft tevens een uitleg over de belangrijkste aandachtspunten bij de methodisch aanpak van een project, zowel gericht op de projectmanager, als op de opdrachtgever en iedereen die deel uitmaakt van een projectteam. De principes word ... (read more)

 

Hoe kun je "sturen op samenhang" en daarmee "beter je business doen" concreet maken? (read more)