A new approach to dry and formal training and change programs; this card deck makes strong and sound points with a humorous pack of cards. Designed and drawn by Paul Wilkinson and Jan Schilt well-known and respected throughout the world for their GamingWorks products Review.

Key Features

• Addresses the impact of Attitude, Behaviour and Culture on IT projects
• Practical exercises to use with the ABC products
• A great training tool to use to identify your team improvement needs
• The exercises can be integrated into your ITIL and ITSM training
• Helps develop the people skills vital to realizing successful ICT change
• Encourages team building along the way

Endorsements

"Any IT Service Management initiative that doesn't address ABC is bound for failure, Any educational institute wanting to give people the capabilities and knowledge for successfully deploying ITIL should use the ABC cards to support the necessary discussion in training modules leading up to formal certification"

- Maarten Bordewijk, Getronics-PinkRoccade, senior ITIL trainer, Netherlands

"The ABC card exercise was a lot of fun, and put people immediately to work, brainstorming on the worst practices and their consequences, aided by the easily recognizable cartoons.  It was interesting to see how people from different backgrounds could quickly interact and agree on how the situations apply to daily life and how they need to be approached."

"From my perspective at EXIN, I see that the ABC card set helps people understand the problems and the typical worst practices. It helps people discuss the consequences and possible solutions,  and with that it achieves something very important: it gives hands-on experience in solving ITSM related issues."

"This is a great aid for people seeking for certification in the different levels and practices of ITSM, whether it is ITIL or ISO 20000 or other good practices. EXIN has always developed the exams based on the believe that the candidates need more than just theory, but also practical knowledge, and this helps people gain practical knowledge."

- Alejandro Debenedet, EXIN, Netherlands

"This card game is a valuable instrument for training and consulting companies like service Management art.  Because it is easier to point out worse practices. I use some of the cards in training or consulting sessions. The moment I see the behavior I take out the card and put it on the table, so we can have a discussion around it. It is much more powerful than addressing it verbally…Great job GamingWorks, it is just a great product to address issues."

- Peter Lijnse, Director Service Management Art, Canada

‘Your ABC book is excellent. Its the best explained set of business change tools that I've ever seen (and I've been in the BPR game since 1998). So good, in fact, that I'm going to get our HR department a copy to help with the work I'm doing with them on improving IT professionalism.’

- Kevin Holland, NHS

Related Books

ABC of ICT - The Exercise Workbook

 ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT